Mail Stop

Contacts

Address:
6017 Snell Avenue, San Jose, CA 95123
Get directions

Website:
shipmailstop.com

Phone number:
+1 855-624-5868

Categories:
Establishment   Finance  

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Reviews about Mail Stop

• John Henry

  Apr, 28 2018
  ★ ☆ ☆ ☆ ☆
  I signed up for their virtual mailbox service last year... it turns out this is another service they are white labeling... "anytime mailbox". This ended up being a nightmare.
  
  When I initially called to cancel, the person I spoke to said "ok" and took my name. No further direction. And no cancellation. When I called a month later and inquired about my cancellation since I was still getting credit card charges, I was told that was a mistake on their part and I should have been told to cancel through the website as it is a third party over which they have no control. I tried that and received a bounce error message for the cancel email.
  
  Note that over the next few months as I tried to get it cancelled, they kept accepting junk mail and storing it, and for 5-10 pieces of mail they were charging storage fees of over $200/month... for less than a pound of mail? Really?
  
  Next I contacted my credit card company for help and got as many of the charges disputed as I could... the first couple couldn't be as they were outside the 90 day dispute window. They recommended I ask the business owner to refund my money.
  
  I spoke with Raj and he insisted that it was out of his hands, he couldn't refund my money as it is a third party service. If so then why was he so concerned about chargebacks on his merchant account and begging me to get them reversed? Hmm something doesn't add up. He also kept trying to convince me to keep using this ridiculously expensive service when I was clearly extremely angry and done with it. He took no responsibility at all.
  
  Horrible experience. Don't do it.

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