Hotel De Anza

Contacts

Address:
233 West Santa Clara Street, San Jose, CA 95113
Get directions

Website:
destinationhotels.com

Phone number:
+1 408-286-1000

Categories:
Establishment   Lodging  

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Reviews about Hotel De Anza

• Samantha L

  Jul, 17 2018
  ★ ☆ ☆ ☆ ☆
  I would have given this hotel more than 1 star (despite the air conditioner in the room that sounded like a freight train when it was on) if it hadn’t been for the last night of my 3 night stay. We came in for a hockey game and our first two days / nights were just fine. However, our last night there was a motivational speaker in town and our room rate jumped up about $200. Wednesday night we were woken up (around 1AM) to what sounded like a sorority party on our floor. We called down around 2AM (had to use our cell phones because our room phone had a busy dial and wouldn’t call down to the desk) and the front desk said they’d come up. The noise subsided around 2:30AM but I have a feeling it was because the guests passed out and not because management came up. In the morning our shower towel had multiple holes the size of a pointer finger. When we approached the desk to check out and to voice our concerns the woman at the front desk PICKS UP THE PHONE after we had said we had a troubling night. She told us there was nothing she could do about the room rate or the situation in general but we could call her manager. WE HAVE TO CALL THE MANAGER?! That is just ridiculous. The woman at the front desk said she’d pass along our number and our concerns because we said we would not be the one to reach out. It’s now Friday and we haven’t heard a thing. Like I said, Monday and Tuesday our stay was just fine, average hotel...good place to rest our heads but Wednesday was miserable and not to have someone call us when they said they would is just bad business.

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